At Organic Tribe, every product is handcrafted with care, purity, and intention. We take great pride in maintaining the highest standards of quality. However, if you receive a product that is damaged or incorrect, we’re here to help.
Eligibility for Returns & Replacements
You may request a return or replacement only in the following cases:
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The product is damaged or leaked during transit
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You received an incorrect or incomplete order
To be eligible, the issue must be reported within 48 hours of delivery.
How to Raise a Request
Please email us at organictribeind@gmail.com with the following details:
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Order number
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Clear images/videos of:
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The damaged product
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Batch details
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Inner and outer packaging
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A brief description of the issue
⚠️ Important:
If the outer packaging appears damaged, torn, or tampered with, please do not accept the delivery. We strongly recommend recording an unboxing video for verification purposes.
Approval & Resolution
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Once we receive and verify the details, our team will respond within 3 working days.
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If approved, a reverse pickup will be arranged, or a suitable resolution will be provided.
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Refunds (if applicable) are processed within 10–15 working days after approval.
Return Conditions
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Products must be returned in original, unused condition, along with original packaging.
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A note mentioning your order number and contact details must be included in the return package.
Please Note
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Due to the nature of our products, used or opened items cannot be returned or exchanged.
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Gift boxes, customized products, and promotional items are non-returnable and non-refundable.
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Organic Tribe is not responsible for damages reported after delivery or due to improper handling.
Need help?
Contact us at organictribeind@gmail.com for questions related to refunds and returns.