At Organic Tribe, your satisfaction and trust mean everything to us. We take great care in crafting pure, chemical-free skincare with love and honesty. However, if for any reason you’re not fully satisfied with your purchase, we’re here to help.
Returns
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We accept returns within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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To initiate a return, please email us at organictribeind@gmail.com with your order number and reason for return.
Non-returnable items
Due to the nature of our products, we cannot accept returns on:
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Used or opened items
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Items purchased on sale or during promotional offers
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Gift cards
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We’ll resolve it promptly.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please email us at organictribeind@gmail.com .
Note: Organic Tribe reserves the right to refuse returns that do not comply with our policy.
If you have any questions, don’t hesitate to reach out to our team at organictribeind@gmail.com. We’re always here to help you on your journey to pure, honest skincare.